Frequently Asked Questions
Find the answers to your questions.
If you can't find an answer to your question below, please contact us.
We have been in business since 2013 and have been working in the auto industry for over 10 years. We do not work for a specific dealer, so we provide unbiased information and truly work for you! We do receive a commission from the dealer after a transaction closes, but there is no fee to use our services. Remember, our focus is on customer service and to make the car buying experience as convenient for you as possible while providing competitive pricing.
Many of Motive Auto's customers praise its customer service. What is it that Motive Auto does that makes them so excited?
We develop relationships. We strive to provide an amazingly convenient car buying experience for you. We will be there for you hand-in-hand from the beginning of the process to the end and beyond. At the end of the day, our customers are our best ambassadors and we will continually work hard to ensure you are happy!
Typically, the entire process from inquiry to delivery takes 7 - 10 days. We have completed transactions as fast as 48 hours, but the length of each transaction is dependent on your particular situation and may vary accordingly.
Yes! We will negotiate the value of your trade-in with the auto dealer, wholesalers and 3rd party buyers. We will use our extensive experience and used car data resources to ensure you receive top dollar for your trade-in.
Absolutely not! Your vehicle is supplied by an automobile dealer, the title transfers directly from the dealership to you (or lender). You will enjoy the benefit's of the manufacturer's warranty and maintenance and can take your car to any of the manufacturer's service centers.
We do NOT sell, share or distribute any information that we collect from you, except for information that is passed to a dealer for purposes of your transaction. To be clear, any information we receive is used SOLELY for the purposes of your transaction and the acquisition of your new vehicle.